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1

Performance management in the public sector: fact or fiction?

Radnor, Zoe, McGuire, Mary

Journal:

International Journal of Productivity and Performance Management

Year:

2004

Language:

english

File:

PDF, 155 KB

english, 2004

2

Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?

Osborne, Stephen P, Radnor, Zoe, Strokosch, Kirsty

Journal:

Public Management Review

Year:

2016

Language:

english

File:

PDF, 504 KB

english, 2016

3

The impact of performance measurement in strategic planning

Radnor, Zoe, Tapinos, E., Dyson, R.G., Meadows, M.

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 291 KB

english, 2005

4

Developing an understanding of results‐based management through public value theory

Try, David, Radnor, Zoe

Journal:

International Journal of Public Sector Management

Year:

2007

Language:

english

File:

PDF, 255 KB

english, 2007

5

Theoretical perspectives in purchasing and supply chain management: an analysis of the literature

Wilding, Richard, Chicksand, Daniel, Watson, Glyn, Walker, Helen, Radnor, Zoe, Johnston, Robert

Journal:

Supply Chain Management

Year:

2012

Language:

english

File:

PDF, 338 KB

english, 2012

6

The Influence of Performance Management Systems on Key Actors in Universities

Melo, Ana Isabel, Sarrico, Cláudia S., Radnor, Zoe

Journal:

Public Management Review

Year:

2010

Language:

english

File:

PDF, 226 KB

english, 2010

7

Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting

Radnor, Zoe, Osborne, Stephen P., Kinder, Tony, Mutton, Jean

Journal:

Public Management Review

Year:

2014

Language:

english

File:

PDF, 270 KB

english, 2014

8

A Sustainable Business Model for Public Service Organizations?

Osborne, Stephen P., Radnor, Zoe, Vidal, Isabel, Kinder, Tony

Journal:

Public Management Review

Year:

2014

Language:

english

File:

PDF, 117 KB

english, 2014

9

The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services

Osborne, Stephen P., Radnor, Zoe, Kinder, Tony, Vidal, Isabel

Journal:

British Journal of Management

Year:

2015

Language:

english

File:

PDF, 348 KB

english, 2015

10

Lean in healthcare – history and recent developments

Sloan, Terry, Fitzgerald, Anneke, Hayes, Kathryn J., Radnor, Zoe, Sohal, Suzanne Robinson and Amrik

Journal:

Journal of Health Organisation and Management

Year:

2014

Language:

english

File:

PDF, 237 KB

english, 2014

11

Innovation Compass: A Self–audit Tool for the New Product Development Process

Zoe J. Radnor, Hannah Noke

Journal:

Creativity and Innovation Management

Year:

2002

Language:

english

File:

PDF, 202 KB

english, 2002

12

Historical analysis of performance measurement and management in operations management

Martinez, Veronica, Radnor, Zoe J., Barnes, David

Journal:

International Journal of Productivity and Performance Management

Year:

2007

Language:

english

File:

PDF, 88 KB

english, 2007

13

Implementing performance management in England's primary schools

Radnor, Zoe, Brown, Andrew

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 85 KB

english, 2005

14

Benchmarking Innovation: A Short Report

Zoe Radnor, Judith Robinson

Journal:

Creativity and Innovation Management

Year:

2000

Language:

english

File:

PDF, 94 KB

english, 2000

15

SimLean: Utilising simulation in the implementation of lean in healthcare

Stewart Robinson, Zoe J. Radnor, Nicola Burgess, Claire Worthington

Journal:

European Journal of Operational Research

Year:

2012

Language:

english

File:

PDF, 1.54 MB

english, 2012

16

Evaluating Lean in healthcare

Burgess, Nicola, Radnor, Zoe

Journal:

International Journal of Health Care Quality Assurance

Year:

2013

Language:

english

File:

PDF, 171 KB

english, 2013

17

Assessing maturity and effectiveness of enterprise performance measurement systems

Radnor, Zoe, Van Aken, Eileen M., Letens, Geert, Coleman, Garry D., Farris, Jennifer, Van Goubergen, Dirk

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 502 KB

english, 2005

18

Local government financial key performance indicators – not so relevant, reliable and accountable

Radnor, Zoe, Pilcher, Robyn

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 230 KB

english, 2005

19

Lean in healthcare: The unfilled promise?

Zoe J. Radnor, Matthias Holweg, Justin Waring

Journal:

Social Science & Medicine

Year:

2012

Language:

english

File:

PDF, 167 KB

english, 2012

20

Perversity in public service performance measurement

Radnor, Zoe, Pidd, M.

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 147 KB

english, 2005

21

Facilitated modelling with discrete-event simulation: Reality or myth?

Robinson, Stewart, Worthington, Claire, Burgess, Nicola, Radnor, Zoe J.

Journal:

European Journal of Operational Research

Year:

2014

Language:

english

File:

PDF, 903 KB

english, 2014

22

Developing an understanding of corporate anorexia

Radnor, Zoe J., Boaden, Ruth

Journal:

International Journal of Operations & Production Management

Year:

2004

Language:

english

File:

PDF, 275 KB

english, 2004

23

Microeconomic analysis of the balanced scorecard: a case of Nokia Corporation

Radnor, Zoe, Laitinen, Erkki K.

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 244 KB

english, 2005

24

The role of management consultancy in implementing operations management in the public sector

Clegg, Jillian MacBryde and Prasant, Ben, Radnor, Zoe, O'Mahoney, Joe

Journal:

International Journal of Operations & Production Management

Year:

2013

Language:

english

File:

PDF, 242 KB

english, 2013

25

Fresh perspectives on customer experience

McColl-Kennedy, Janet R., Gustafsson, Anders, Jaakkola, Elina, Klaus, Phil, Radnor, Zoe Jane, Perks, Helen, Friman, Margareta

Journal:

Journal of Services Marketing

Year:

2015

Language:

english

File:

PDF, 181 KB

english, 2015

26

Theoretical perspectives in operations management: an analysis of the literature

Walker, Helen, Chicksand, Daniel, Radnor, Zoe, Watson, Glyn

Journal:

International Journal of Operations & Production Management

Year:

2015

Language:

english

File:

PDF, 335 KB

english, 2015

27

Resources that drive performance: an empirical investigation

Radnor, Zoe, Rocha Fernandes, Bruno H., Mills, John F., Tereza L. Fleury, Maria

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 301 KB

english, 2005

28

The adoption and success of profit‐sharing plans in strategic business units

Radnor, Zoe, Magnan, Michel, St‐Onge, Sylvie, Cormier, Denis

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 168 KB

english, 2005

29

Instruments of value: using the analytic tools of public value theory in teaching and practice

de Jong, Jorrit, Douglas, Scott, Sicilia, Mariafrancesca, Radnor, Zoe, Noordegraaf, Mirko, Debus, Peter

Journal:

Public Management Review

Year:

2016

Language:

english

File:

PDF, 1.25 MB

english, 2016

30

Sustainable public service organisations: A Public Service-Dominant approach

Osborne, Stephen P., Radnor, Zoe, Kinder, Tony, Vidal, Isabel

Journal:

Society and Economy

Year:

2014

Language:

english

File:

PDF, 127 KB

english, 2014

31

Lean: A failed theory for public services?

Radnor, Zoe, Osborne, Stephen P.

Journal:

Public Management Review

Year:

2013

Language:

english

File:

PDF, 188 KB

english, 2013

32

Muddled, massaging, manœuvring or manipulated?

Journal:

International Journal of Productivity and Performance Management

Year:

2008

Language:

english

File:

PDF, 136 KB

english, 2008

33

The role of actor associations in understanding the implementation of Lean thinking in healthcare

Papadopoulos, Thanos, Radnor, Zoe, Merali, Yasmin

Journal:

International Journal of Operations & Production Management

Year:

2011

Language:

english

File:

PDF, 134 KB

english, 2011

34

Marketing research performance and strategy

Radnor, Zoe, Bednall, David H.B., Valos, Michael J.

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 221 KB

english, 2005

35

Success factors for implementation of the balanced scorecard in a NHS multi‐agency setting

Radnor, Zoe, Lovell, Bill

Journal:

International Journal of Health Care Quality Assurance

Year:

2003

Language:

english

File:

PDF, 324 KB

english, 2003

36

An empirical investigation of the metrics alignment process

Radnor, Zoe, Melnyk, Steven A., Calantone, Roger J., Luft, Joan, Stewart, Douglas M., Zsidisin, George A., Hanson, John, Burns, Laird

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 184 KB

english, 2005

37

Debate: The development of a new discipline— public service operations management

Radnor, Zoe, Bateman, Nicola

Journal:

Public Money & Management

Year:

2016

Language:

english

File:

PDF, 288 KB

english, 2016

38

Conceptual design of performance measurement and management systems using a structured engineering approach

Radnor, Zoe, Sousa, George W.L., Cesar Ribeiro Carpinetti, Luiz, Groesbeck, Richard L., Van Aken, Eileen

Journal:

International Journal of Productivity and Performance Management

Year:

2005

Language:

english

File:

PDF, 323 KB

english, 2005

39

A characterization of a business process

McKay, Alison, Radnor, Zoe

Journal:

International Journal of Operations & Production Management

Year:

1998

Language:

english

File:

PDF, 214 KB

english, 1998

40

An integrative approach to improving patient care pathways

Williams, Sharon, Radnor, Zoe, Hurst, Keith

Journal:

International Journal of Health Care Quality Assurance

Year:

2018

Language:

english

File:

PDF, 362 KB

english, 2018

41

New development: Expanding public service value to include dis/value

Cluley, Victoria, Parker, Steven, Radnor, Zoe

Journal:

Public Money & Management

Year:

2020

Language:

english

File:

PDF, 716 KB

english, 2020

42

The use of visual images to convey complex messages in health settings: Stakeholder perspectives

Cluley, Victoria, Bateman, Nicola, Radnor, Zoe

Journal:

International Journal of Healthcare Management

Year:

2020

File:

PDF, 1.66 MB

2020

43

Meaningful inhibitors of the lean journey: a systematic review and categorisation of over 20 years of literature

Leite, Higor, Radnor, Zoe, Bateman, Nicola

Journal:

Production Planning & Control

Year:

2020

File:

PDF, 2.66 MB

2020

44

Talking about frailty: health professional perspectives and an ideological dilemma

Cluley, Victoria, Martin, Graham, Radnor, Zoe, Banerjee, Jay

Journal:

Ageing and Society

Year:

2020

File:

PDF, 221 KB

2020

45

Transferring Lean into government

Leseure, Michel, Radnor, Zoe

Journal:

Journal of Manufacturing Technology Management

Year:

2010

Language:

english

File:

PDF, 270 KB

english, 2010

46

Defining, justifying and implementing the Balanced Scorecard in the National Health Service

Radnor, Zoe, Lovell, Bill

Journal:

Journal of Medical Marketing Device Diagnostic and Pharmaceutical Marketing

Year:

2003

Language:

english

File:

PDF, 200 KB

english, 2003

47

An approach for identifying value in business processes

Andi Smart, P., Maull, Roger S., Radnor, Zoe J., Housel, Thomas J.

Journal:

Journal of Knowledge Management

Year:

2003

Language:

english

File:

PDF, 309 KB

english, 2003

48

Debate: How mean is Lean really?

Journal:

Public Money & Management

Year:

2011

Language:

english

File:

PDF, 59 KB

english, 2011

49

Lean in UK Government: internal efficiency or customer service?

Radnor, Zoe, Johnston, Robert

Journal:

Production Planning & Control

Year:

2013

Language:

english

File:

PDF, 329 KB

english, 2013

50

How do they do it? Understanding back office efficiency savings made by English councils

Chester Buxton, Rosamund, Radnor, Zoe

Journal:

International Journal of Public Sector Management

Year:

2012

Language:

english

File:

PDF, 270 KB

english, 2012

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