An Integrated Framework for Service Quality, Customer...

Information Systems Frontiers 2004 / 12 Vol. 6; Iss. 4

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Yonggui Wang, Hing-Po Lo, Yongheng Yang
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Volume:
6
Language:
english
Pages:
16
DOI:
10.1023/b:isfi.0000046375.72726.67
Date:
December, 2004
File:
PDF, 151 KB
english, 2004
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