The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry
Nikos Tsikriktsis, Janelle HeinekeVolume:
35
Year:
2004
Language:
english
Pages:
13
DOI:
10.1111/j.1540-5414.2004.02483.x
File:
PDF, 100 KB
english, 2004