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Factors influencing the likelihood of customer defection: The role of consumer knowledge
Anthony J. Capraro, Susan Broniarczyk, Rajendra K. SrivastavaVolume:
31
Language:
english
Pages:
12
DOI:
10.1177/0092070302250900
Date:
January, 2003
File:
PDF, 1.18 MB
english, 2003