Factors influencing the likelihood of customer defection:...

Factors influencing the likelihood of customer defection: The role of consumer knowledge

Anthony J. Capraro, Susan Broniarczyk, Rajendra K. Srivastava
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Volume:
31
Language:
english
Pages:
12
DOI:
10.1177/0092070302250900
Date:
January, 2003
File:
PDF, 1.18 MB
english, 2003
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