The impact of service failures on customer loyalty: The...

The impact of service failures on customer loyalty: The moderating role of affective commitment

Mattila, Anna S.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
15
Year:
2004
Language:
english
Pages:
16
DOI:
10.1108/09564230410532475
File:
PDF, 135 KB
english, 2004
Conversion to is in progress
Conversion to is failed