Consumer perceptions of frontline service employee...

Service Industries Journal 2009 Vol. 29; Iss. 4

Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

Ekinci, Yuksel, Dawes, Philip L.
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Volume:
29
Year:
2009
Language:
english
Pages:
19
DOI:
10.1080/02642060802283113
File:
PDF, 172 KB
english, 2009
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