Customer Satisfaction: A Meta-Analysis of the Empirical...

Journal of the Academy of Marketing Science 2001 Vol. 29; Iss. 1

Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

Szymanski, D. M., Henard, D. H.
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Volume:
29
Year:
2001
Language:
english
Pages:
20
DOI:
10.1177/009207030102900102
File:
PDF, 3.29 MB
english, 2001
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