Service breakthroughs: Changing the rules of the game, by...

Human Resource Management 1994 Vol. 33; Iss. 1

Service breakthroughs: Changing the rules of the game, by James L. Heskett, W. Earl sasser Jr., and Christopher W. L. Hart, New York: The Free Press, 1990

David E. Bowen
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Volume:
33
Year:
1994
Language:
english
Pages:
4
DOI:
10.1002/hrm.3930330110
File:
PDF, 290 KB
english, 1994
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