![](/img/cover-not-exists.png)
Knowledge management-centric help desk: specification and performance evaluation
Luz Minerva González, Ronald E. Giachetti, Guillermo RamirezVolume:
40
Year:
2005
Language:
english
Pages:
17
DOI:
10.1016/j.dss.2004.04.013
File:
PDF, 522 KB
english, 2005