Knowledge management-centric help desk: specification and...

Knowledge management-centric help desk: specification and performance evaluation

Luz Minerva González, Ronald E. Giachetti, Guillermo Ramirez
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Volume:
40
Year:
2005
Language:
english
Pages:
17
DOI:
10.1016/j.dss.2004.04.013
File:
PDF, 522 KB
english, 2005
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