High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services
Narayan Ramasubbu, Sunil Mithas, M.S. KrishnanVolume:
44
Year:
2008
Language:
english
Pages:
15
DOI:
10.1016/j.dss.2007.06.005
File:
PDF, 313 KB
english, 2008