A customer-oriented organisational diagnostic model based...

Expert Systems with Applications 2012 Vol. 39; Iss. 1

A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases

Chi-Kuang Chen, An-Jin Shie, Chang-Hsi Yu
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Volume:
39
Year:
2012
Language:
english
Pages:
7
DOI:
10.1016/j.eswa.2011.07.074
File:
PDF, 318 KB
english, 2012
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