Voice of the customer: Customer satisfaction ratio based...

Voice of the customer: Customer satisfaction ratio based analysis

Celestine C. Aguwa, Leslie Monplaisir, Ozgu Turgut
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Volume:
39
Year:
2012
Language:
english
Pages:
8
DOI:
10.1016/j.eswa.2012.02.071
File:
PDF, 809 KB
english, 2012
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