IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review
Antoni Lluís Mesquida, Antonia Mas, Esperança Amengual, Jose A. Calvo-ManzanoVolume:
54
Year:
2012
Language:
english
Pages:
9
DOI:
10.1016/j.infsof.2011.11.002
File:
PDF, 457 KB
english, 2012