The effect of customer service on retailers’ shareholder...

The effect of customer service on retailers’ shareholder wealth: The role of availability and reputation cues

Michael A. Wiles
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Volume:
83
Year:
2007
Language:
english
Pages:
13
DOI:
10.1016/j.jretai.2006.10.003
File:
PDF, 376 KB
english, 2007
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