When apologies work: How matching apology components to...

When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness

Ryan Fehr, Michele J. Gelfand
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Volume:
113
Year:
2010
Language:
english
Pages:
14
DOI:
10.1016/j.obhdp.2010.04.002
File:
PDF, 365 KB
english, 2010
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