User Fees for Health Services: Guidelines for Protecting the Poor, by William Newbrander, David Collins and Lucy Gilson. Management Sciences for Health, Boston, 2001. No. of pages: 74. ISBN 0-913-723-80-0.. Ensuring Equal Access to Health Services: User fee Systems and the Poor, by William Newbrander, David Collins and Lucy Gilson. Management Sciences for Health, Boston, 2001. No. of pages: 200. ISBN 0-913-723-79-7.