Customer relationship management— A driver for change in the structure of the U.S. lodging industry
Gabriele Piccoli, Peter Connor, Claudio Capaccioli, Roy AlvarezVolume:
44
Year:
2003
Language:
english
Pages:
13
DOI:
10.1016/s0010-8804(03)90259-x
File:
PDF, 1.86 MB
english, 2003