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The dynamics of service: Reflections on the changing nature of customer-provider interactions: by Barbara A. Gutek. San Francisco, CA: Jossey-Bass, 1995. 304p. $29.95 ISBN 0-7879-0101-6.
Danuta A. NiteckiVolume:
22
Year:
1996
Language:
english
Pages:
2
DOI:
10.1016/s0099-1333(96)90128-7
File:
PDF, 282 KB
english, 1996