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The effect of service failure attribution on consumer complaint behavior: the mediating role of negative emotion
Wen-hua SHI, Jing-yi LIU, Ying ZHANGVolume:
18
Year:
2011
Language:
english
Pages:
5
DOI:
10.1016/s1005-8885(10)60155-0
File:
PDF, 80 KB
english, 2011