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Cross-Cultural Difference in Reactions to Facework During Service Failures
Ray Friedman, Mara Olekalns, Sehyung (David) OhVolume:
4
Year:
2011
Language:
english
Pages:
29
DOI:
10.1111/j.1750-4716.2011.00086.x
File:
PDF, 293 KB
english, 2011