Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration
1996 Vol. 13; Iss. 3
Customer Dissatisfaction: The Relationship Between Types of Problems and Customer Response
Terrence J. Levesque, Gordon H.G. McDougallVolume:
13
Year:
1996
Language:
english
Pages:
13
DOI:
10.1111/j.1936-4490.1996.tb00736.x
File:
PDF, 1.16 MB
english, 1996