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Testing an empathy model of guest-directed citizenship and counterproductive behaviours in the hospitality industry: Findings from three hotels
Violet T. Ho, Naina GuptaVolume:
85
Year:
2012
Language:
english
Pages:
1
DOI:
10.1111/j.2044-8325.2011.02046.x
File:
PDF, 560 KB
english, 2012