Why Use Importance Performance Analysis in Mystery...

Journal of Quality Assurance in Hospitality & Tourism 2010 Vol. 11; Iss. 1

Why Use Importance Performance Analysis in Mystery Shopping? A USA–Poland Comparative Answer

Rood, A. Scott, Dziadkowiec, Joanna
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Volume:
11
Year:
2010
Language:
english
Pages:
16
DOI:
10.1080/15280080903520592
File:
PDF, 175 KB
english, 2010
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