Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis
Sureshchandar, G.S., Rajendran, Chandrasekharan, Anantharaman, R.N.Volume:
21
Year:
2003
Language:
english
Pages:
10
DOI:
10.1108/02652320310488411
File:
PDF, 122 KB
english, 2003