An empirical study on the effect of e-service quality on...

An empirical study on the effect of e-service quality on online customer satisfaction and loyalty

Sheng, Tianxiang, Liu, Chunlin
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Volume:
1
Year:
2010
Language:
english
Pages:
11
DOI:
10.1108/20408741011069205
File:
PDF, 99 KB
english, 2010
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