Measuring quality in restaurant operations: an application...

International Journal of Hospitality Management 1995 Vol. 14; Iss. 3-4

Measuring quality in restaurant operations: an application of the SERVQUAL instrument

Yun Lok Lee, Nerilee Hing
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Volume:
14
Year:
1995
Language:
english
Pages:
311
DOI:
10.1016/0278-4319(95)00037-2
File:
PDF, 1.33 MB
english, 1995
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