Process completeness: Strategies for aligning service systems with customers’ service needs
Gabriele Piccoli, M. Kathryn Brohman, Richard T. Watson, A. ParasuramanVolume:
52
Year:
2009
Language:
english
Pages:
377
DOI:
10.1016/j.bushor.2009.03.001
File:
PDF, 220 KB
english, 2009