A model for the integration of e-financial services...

Expert Systems with Applications 2012 Vol. 39; Iss. 14

A model for the integration of e-financial services questionnaires with SERVQUAL scales under fuzzy linguistic modeling

Ramón A. Carrasco, Francisco Muñoz-Leiva, Juan Sánchez-Fernández, Francisco J. Liébana-Cabanillas
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Volume:
39
Year:
2012
Language:
english
DOI:
10.1016/j.eswa.2012.03.055
File:
PDF, 892 KB
english, 2012
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