Key attributes of internal service recovery strategies as...

International Journal of Hospitality Management 2006 Vol. 25; Iss. 3

Key attributes of internal service recovery strategies as perceived by frontline food service employees

Joanne Jung-Eun Yoo, Seo-Young Shin, Il-Sun Yang
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Volume:
25
Year:
2006
Language:
english
DOI:
10.1016/j.ijhm.2005.01.002
File:
PDF, 183 KB
english, 2006
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