Predictors of customer service training in hospitality...

International Journal of Hospitality Management 2009 Vol. 28; Iss. 3

Predictors of customer service training in hospitality firms

Ken Butcher, Beverley Sparks, Janet McColl-Kennedy
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Volume:
28
Year:
2009
Language:
english
DOI:
10.1016/j.ijhm.2008.10.004
File:
PDF, 190 KB
english, 2009
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