The influence of guarantees, active requests to voice and...

International Journal of Hospitality Management 2011 Vol. 30; Iss. 4

The influence of guarantees, active requests to voice and failure severity on customer complaint behavior

Lisa McQuilken, Nichola Robertson
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Volume:
30
Year:
2011
Language:
english
DOI:
10.1016/j.ijhm.2011.02.003
File:
PDF, 482 KB
english, 2011
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