Effective communication styles for the customer-oriented...

Effective communication styles for the customer-oriented service employee: Inducing dedicational behaviors in luxury restaurant patrons

Juhee Kang, Sunghyup Sean Hyun
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Volume:
31
Year:
2012
Language:
english
DOI:
10.1016/j.ijhm.2011.09.014
File:
PDF, 570 KB
english, 2012
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