Reactions of service employees to organization–customer...

International Journal of Research in Marketing 2004 Vol. 21; Iss. 2

Reactions of service employees to organization–customer conflict: A cross-cultural comparison

Michael K. Hui, Kevin Au, Henry Fock
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Volume:
21
Year:
2004
Language:
english
DOI:
10.1016/j.ijresmar.2003.06.001
File:
PDF, 284 KB
english, 2004
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