Does the employee–customer satisfaction link hold for all...

Journal of Business Research 2007 Vol. 60; Iss. 7

Does the employee–customer satisfaction link hold for all employee groups?

Florian v. Wangenheim, Heiner Evanschitzky, Maren Wunderlich
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Volume:
60
Year:
2007
Language:
english
DOI:
10.1016/j.jbusres.2007.02.019
File:
PDF, 186 KB
english, 2007
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