Customer satisfaction and dissatisfaction in retail...

Journal of Retailing and Consumer Services 2009 Vol. 16; Iss. 4

Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances

Alessandro Arbore, Bruno Busacca
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
16
Year:
2009
Language:
english
DOI:
10.1016/j.jretconser.2009.02.002
File:
PDF, 313 KB
english, 2009
Conversion to is in progress
Conversion to is failed