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Verbal and nonverbal emotional behaviour of staff: A first attempt in the development of an observation instrument
Wietske M.W.J. van Oorsouw, Petri J.C.M. Embregts, Jody SohierVolume:
32
Year:
2011
Language:
english
DOI:
10.1016/j.ridd.2011.07.019
File:
PDF, 404 KB
english, 2011