Technology mediation in service delivery: A new typology...

Technovation 2012 Vol. 32; Iss. 2

Technology mediation in service delivery: A new typology and an agenda for managers and academics

Jan H. Schumann, Nancy V. Wünderlich, Florian Wangenheim
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Volume:
32
Year:
2012
Language:
english
DOI:
10.1016/j.technovation.2011.10.002
File:
PDF, 460 KB
english, 2012
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