Exploring the perceived competence of airport ground staff...

Exploring the perceived competence of airport ground staff in dealing with unruly passenger behaviors

Yang Cheng-Hua, Chang Hsin-Li
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Volume:
33
Year:
2012
Language:
english
DOI:
10.1016/j.tourman.2011.07.001
File:
PDF, 397 KB
english, 2012
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