Quality certification in the hospitality industry:...

The Cornell Hotel and Restaurant Administration Quarterly 1999 Vol. 40; Iss. 2

Quality certification in the hospitality industry: Analyzing the benefits of ISO 9000

Kevin Nield, Metin Kozak
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Volume:
40
Year:
1999
Language:
english
DOI:
10.1016/s0010-8804(99)80023-8
File:
PDF, 771 KB
english, 1999
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