Building customer loyalty: Guests' perspectives on the...

The Cornell Hotel and Restaurant Administration Quarterly 1999 Vol. 40; Iss. 5

Building customer loyalty: Guests' perspectives on the lodging industry's functional best practices (part I)

Laurette Dubé, Leo M. Renaghan
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Volume:
40
Year:
1999
Language:
english
DOI:
10.1016/s0010-8804(99)80236-5
File:
PDF, 1.01 MB
english, 1999
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