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Firm market orientation and salesperson customer orientation: interpersonal and intrapersonal influences on customer service and retention in business-to-business buyer–seller relationships
Eli Jones, Paul Busch, Peter DacinVolume:
56
Year:
2003
Language:
english
DOI:
10.1016/s0148-2963(02)00444-7
File:
PDF, 260 KB
english, 2003