Sources of Generalized versus Issue-Specific...

Journal of Business Research 1998 Vol. 42; Iss. 1

Sources of Generalized versus Issue-Specific Dis/Satisfaction in Service Channels of Distribution: A Review and Comparative Investigation

Rajiv P. Dant, James R. Lumpkin, Mohammed Y.A. Rawwas
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Volume:
42
Year:
1998
Language:
english
DOI:
10.1016/s0148-2963(97)80006-9
File:
PDF, 149 KB
english, 1998
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