Assessment of the Three-Column Format SERVQUAL: An...

Assessment of the Three-Column Format SERVQUAL: An Experimental Approach

Albert Caruana, Michael T Ewing, B Ramaseshan
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Volume:
49
Year:
2000
Language:
english
DOI:
10.1016/s0148-2963(98)00119-2
File:
PDF, 93 KB
english, 2000
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