SERVQUAL Reliability and Validity in Travel Agencies

Annals of Tourism Research 2003 Vol. 30; Iss. 1

SERVQUAL Reliability and Validity in Travel Agencies

J.E. Bigné, C. Martı́nez, M.J. Miquel, L. Andreu
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Volume:
30
Year:
2003
Language:
english
DOI:
10.1016/s0160-7383(01)00090-1
File:
PDF, 139 KB
english, 2003
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