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Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship
Rodolfo Vázquez-Casielles, Leticia Suárez Álvarez, Ana Maria Díaz MartínVolume:
27
Year:
2010
Language:
english
Pages:
23
DOI:
10.1002/mar.20340
File:
PDF, 128 KB
english, 2010