Customer service employees’ behavioral intentions and attitudes: an examination of construct validity and a path model
Alex M Susskind, Carl P Borchgrevink, K Michele Kacmar, Robert A BrymerVolume:
19
Year:
2000
Language:
english
DOI:
10.1016/s0278-4319(99)00030-4
File:
PDF, 276 KB
english, 2000