Customer Service in UK call centres:: organisational...

Journal of Retailing and Consumer Services 2002 Vol. 9; Iss. 6

Customer Service in UK call centres:: organisational perspectives and employee perceptions

Gavin Brown, Gillian Maxwell
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Volume:
9
Year:
2002
Language:
english
DOI:
10.1016/s0969-6989(01)00040-6
File:
PDF, 116 KB
english, 2002
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