Top management leadership, employee empowerment, job...

Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study

Isaiah O. Ugboro, Kofi Obeng
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Volume:
5
Year:
2000
Language:
pt-pt
DOI:
10.1016/s1084-8568(01)00023-2
File:
PDF, 264 KB
pt-pt, 2000
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