Does empowerment translate into action? An examination of...

Does empowerment translate into action? An examination of service recovery initiatives

Paula Phillips Carson, Kerry David Carson, William Eden, C.William Roe
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Volume:
3
Year:
1998
Language:
english
DOI:
10.1016/s1084-8568(99)80108-4
File:
PDF, 983 KB
english, 1998
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