Corporate apology and crisis communication: The effect of responsibility admittance and sympathetic expression on public's anger relief
Lee, Suman, Chung, SurinVolume:
38
Language:
english
Journal:
Public Relations Review
DOI:
10.1016/j.pubrev.2012.08.006
Date:
December, 2012
File:
PDF, 133 KB
english, 2012